Terms and Conditions
- Please read these Terms and Conditions carefully before purchasing any goods.
- Payment of your invoice will indicate that you have read and accepted these Terms and Conditions.
- If you do not agree to the Terms and Conditions you must cease to continue to purchase any Products or Services.
- We amend the Terms and Conditions from time to time, therefore we recommend reading them every time you order products and services.
- These Terms and Conditions were updated on 19th February 2020
- Photos and descriptions are listed with each sale item. We will provide the products with reasonable care and skill in accordance with the description.
- We have taken care to ensure the description, price and images of the products and services are correct.
- We aim to produce images that accurately represent the colour of an item; however, this can vary between computer or smart device screens and therefore the colour may differ. If you have any questions regarding colour, please message us as no refunds will be offered due to colour differences.
- The packaging on products may vary from other products but all care is taken to protect products in transit.
- We reserve the right to vary or withdraw any of the products and services described online without notice.
- We reserve the right to cancel an order at any time. If we cancel your order you will be advised, and any payment made will be refunded in full.
- Once production of your items has begun no changes can be made to your order.
- Photos of all orders may be used for advertising purposes on Facebook, Instagram and our website.
- All correspondence made to create custom products are signed off before production is started. This will be made primarily by Messenger or Email.
Postage and Handling
- TMT Designs by Them does not accept responsibility for any damage during transit or lost items once they are given to our postage provider.
Refunds, Replacements and Returns
- Refunds or replacements will only be offered for the following reasons:
- Incorrect product was provided. I.E. The wrong model sent according to listing on the invoice. Buyer to provide photo of product received.
- Please choose carefully as refunds or replacements will not be issued if you change your mind
- As items are custom and unique refunds or replacements will not be issued for any minor imperfections.
- Postage costs will not be refunded.
- Refunds or replacements will only be issued once the product has been returned to TMT Designs by Them. All products must be returned within 30 days of receiving it to qualify for a refund or replacement.
- It is the buyer’s responsibility to return the item to TMT Designs by Him before a refund or replacement is issued. Cost of return postage is to be paid by the buyer.
- Refunds on items will be issued by PayPal payment or Direct Deposit only. No cash refunds.
Registered Business Name: TMT Designs by Him
ABN: 26 614 728 295